Frequently Asked Questions

What is The quality of your products?

Our products are made with the highest quality materials. We use archival quality photo papers and canvas in our products, and we offer a lifetime guarantee against print fading under proper care. Our plaques, aluminum, and acrylic prints are also made with archival quality materials.

What is your shipping Policy?

Most orders can be fulfilled within 3 weeks. Please allow extra time for larger orders. We do our best to fulfill orders quickly, and we will notify you of any delays in handling your order. Expedited processing is available upon request, if you need your order faster please contact us for a price quote as this will increase the production cost.

If you live within an ~50 mile radius of Longmont, CO, you may choose free local pickup/delivery at no extra cost to your order. Standard shipping to all other areas is via UPS Ground or USPS Priority Mail and is based on the total value of your order.

Shipping times range from 10-20 business days after an order is placed. You will receive a tracking number as soon as your order has been shipped.

What is your Policy on Returns/Exchanges/Refunds?

If you are unsatisfied with your order, or you do not receive what you ordered, please contact us as soon as possible for exchange or return. Returns are allowed with 90 days of receipt. After 90 days you may exchange for a product of equal value. Your satisfaction is our priority. We guarantee against defects in the product or workmanship for the lifetime of the artwork.

how has covid-19 affected your business?

I work with a local printer close to my home here in Colorado. They have continued to operate throughout the pandemic, but they have operated with a reduced staff for most of this time to promote social distancing. In most cases that has led to lead times that are twice as long as normal. This means that for most items instead of a production time of 1-2 weeks it has become more like 2-4 weeks. Any fine art print product will take longer to produce than in the past. I do carry a small inventory of greeting cards and calendars, so those products may fulfill faster. I appreciate your patience with the delays during this time.

How can I keep up with your new work?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our email newsletter!

You can also follow us on our social media pages as we are constantly posting about new work!

Facebook: Nicholas Jensen Photography

Instagram: njensenphoto

YouTube: Nicholas Jensen Photography